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Shipping & Returns

Shipping Policy 


Ready made items 

Delivery times depend on the shipping method you select and the country you live in.

Free delivery within the UK on orders over £100

International Delivery: £20

International Delivery 2+ pieces: £40

Parcels are posted between Monday and Friday.

 

Made on order / customised items 

Items made on order or customised may take 1-3 weeks (depending on the amount of time needed on the work)

 

Exchange Policy

If for any reason you wish to exchange a ready made item you may do so within 14 days of receiving your order, please contact us before doing so.

We will only offer an exchange for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the MADIHA Swing Tag(s) still attached.

 

You can exchange any item for another size, colour or design, as long as the item is in stock, please contact us before doing so. ​

 

For exchanges, refunds or import/export charges we do not cover the cost and the buyer must pay for it. Please ensure you keep proof of postage or tracking number- we will need this if there are issues with your return.
 

We cannot accept an exchange on items that have been torn, soiled or damaged due to incorrect washing or use.

We do not accept returns.

We do not offer an exchange on customised items.